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Privacy Policy

This Privacy Policy describes how Lumen Rituale (“we,” “our,” “us,” or “the Site”) collects, uses, and protects your personal information when you visit or make a purchase through our website www.lumenrituale.com.au (the “Site”).

By using our website, you agree to the collection and use of information in accordance with this policy.

 

Collecting Personal Information

 

When you visit our Site, we collect certain information about your device, how you interact with the Site, and details necessary to process and fulfil your purchases. We may also collect additional information if you contact us for customer support or subscribe to our mailing list.

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In this Privacy Policy, “Personal Information” refers to any data that can identify an individual. Below outlines what we collect and how it is used.

 

Device Information

 

Examples of information collected:
Browser type and version, IP address, time zone, cookie data, referring websites, pages viewed, search terms, and general site interactions.

 

Purpose of collection:
To ensure the Site functions correctly on your device, maintain security, and analyse visitor interactions to improve performance and user experience.

 

Source of collection:
Automatically collected through cookies, log files, analytics tools, and web beacons when you visit the Site.

 

Disclosure for business purposes:
Shared with Wix (our website platform), analytics providers such as Google Analytics, and payment processors (PayPal or similar).

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Order Information

 

Examples of information collected:
Name, billing and shipping address, payment details (such as credit card or PayPal information), email address, phone number, and purpose of the candle.

 

Purpose of collection:
To process and fulfil your purchase, verify payments, provide shipping updates, confirm orders, and communicate with you regarding your order or related products and services. This information also helps us screen for fraud and meet our legal obligations.

 

Source of collection:
Provided directly by you during checkout.

 

Disclosure for business purposes:
Shared with Wix (e-commerce and hosting platform), PayPal (for secure payment processing), and Australia Post or other shipping partners.

 

Customer Support Information

 

Examples of information collected:
Name, contact details (email and/or phone), and any message or enquiry you send to us.

 

Purpose of collection:
To provide support, answer questions, resolve issues, and maintain a record of correspondence for quality assurance.

 

Source of collection:
Provided directly by you through our contact form or email.

 

Disclosure for business purposes:
Used internally and shared only as needed with service providers assisting with customer service.

 

Minors

 

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us at hello@lumenrituale.com.au and we will delete it promptly.

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Sharing Personal Information

 

We may share your Personal Information with third-party service providers to help us deliver our services and complete transactions. These include:

 

We may also disclose personal information to comply with Australian laws, regulations, or lawful requests such as court orders or subpoenas, or to protect our rights and safety.

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Behavioural Advertising and Analytics

 

We use tools such as Google Analytics and Wix Analytics to collect data about website traffic, user behaviour, and sales activity. This helps us improve our services and display relevant marketing communications.

 

You can learn more about how Google uses your information here: https://policies.google.com/privacy, and you can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We may also use advertising platforms such as Meta (Facebook/Instagram) and Google Ads to display targeted content based on your browsing behaviour. You can adjust your ad preferences directly through those platforms.

 

Using Personal Information

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We use your Personal Information to:

  • Process and fulfil orders

  • Manage payments and shipping

  • Provide customer support and communicate with you

  • Improve our products, services, and online experience

  • Send updates, promotions, or marketing messages (only if you’ve opted in)

  • Comply with legal and regulatory obligations

 

Your information is used only for these purposes and never sold or shared with unauthorised third parties.

 

Retention of Information

 

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by Australian law. You can request deletion of your information at any time by emailing hello@lumenrituale.com.au.

 

Cookies

A cookie is a small piece of data stored on your device to help websites remember information about your visit. We use cookies to improve functionality, track performance, and enhance your browsing experience.

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Types of cookies we use:

  • Essential cookies – Required for site operation (e.g., cart, checkout).

  • Performance cookies – Help us analyse how visitors use our site.

  • Advertising cookies – Used to deliver relevant content and offers.

  • Social media cookies – Enable sharing of content through social platforms.

 

You can manage or delete cookies through your browser settings. Disabling cookies may affect how some parts of the Site function.

 

For more information about cookies, visit www.allaboutcookies.org.

 

Do Not Track

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Because there is no consistent industry standard for responding to browser-based “Do Not Track” signals, Lumen Rituale does not alter its data collection practices in response to such requests.

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Data Security

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We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal data. Our website uses SSL encryption to protect your information during transmission, and sensitive data such as payment details are handled through secure third-party processors like PayPal and Wix Payments.

 

Your Rights

 

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

 

You can exercise these rights by contacting us at hello@lumenrituale.com.au.

 

Changes to This Policy

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We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The latest version will always be available on this page. Any significant changes will be communicated through our website or email where appropriate.

 

Contact Us

 

For questions, concerns, or privacy-related requests, please contact us at:

Lumen Rituale
Email: hello@lumenrituale.com.au
Website: www.lumenrituale.com.au

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